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Tools – How does it work? (tools.icehost.pl)

General Information​

IceHost Tools available at tools.icehost.pl is an advanced set of tools supporting management and diagnostics of Minecraft servers hosted on IceHost. The platform was created specifically for IceHost users to help them analyze server issues.

The site allows:

  • server log analysis,
  • checking Minecraft server status (MOTD, player count, Mojang ban, SRV records).

How to Upload Logs from the Console Tab?​

  1. Go to the Console tab in the server management panel.
  2. Find the Quick Actions section – located on the left side of the console, under server information.
  3. Find the option Logs Analysis: tools.icehost.pl, and click the Send button.
  4. Confirm by selecting Send Log.
  5. You will be automatically redirected or a new window will open to the tools.icehost.pl page with your log analysis.
  6. Copy the link from the browser – you can now share it with others or support.

How to Upload Logs Manually?​

  1. Go to the Files tab in the panel.
  2. Open the logs folder.
  3. Download the latest.log file (latest logs) or debug.log (detailed debugging logs).
  4. Visit tools.icehost.pl.
  5. Use the Upload File option and select the downloaded file.

Troubleshooting​

If the log analysis did not show you any possible solutions and did not resolve your issue or there are unclear messages – contact us.
When reporting, always include a link to the console log analysis – it will speed up the diagnosis and problem-solving process.

When the Analysis Does Not Provide Possible Solutions​

If log analysis on tools.icehost.pl showed no possible solutions or problems persist:

  1. Check the latest logs – make sure you uploaded the freshest logs after the problem occurred.
  2. Restart the server – sometimes a restart helps before reanalyzing.
  3. Check crash-report logs – if the server is crashing, check the crash-reports folder in the Files tab.

Contacting Support​

If the problem persists, contact support:

  • Discord: #pomoc-minecraft channel
  • Hosting panel: create a ticket in the Support tab.

Always include: link to the log analysis from tools.icehost.pl and your Support ID

Useful Information When Reporting​

  • Link to the log analysis from tools.icehost.pl
  • Server Support ID (found in the panel)
  • Description of the problem and when it occurs
  • Recent changes on the server (new plugins, file changes)